How we collect, use, and protect information

Information we collect

We may collect information you provide directly, such as usernames, profile details, messages sent through platform features, and information submitted through forms like contact requests or reports.

We may also collect technical information automatically, including IP address, browser type, approximate location data, device information, cookies, session details, and usage data related to how the site is accessed and used.

How we use information

We may use collected information to:

• Operate and maintain chat, messaging, matching, and account features.
• Respond to support requests, abuse reports, and other inquiries.
• Monitor performance, debug issues, and improve the product.
• Protect the platform, users, and business from fraud, abuse, or misuse.
• Comply with legal obligations or enforce site rules.

Cookies and similar technologies

We may use cookies or similar storage technologies to keep sessions active, remember preferences, analyze traffic, and support core site functionality. Some third-party services, including analytics or advertising providers, may also use cookies or related technologies.

Third-party services

LankaChat may rely on third-party providers for hosting, analytics, authentication, media delivery, and advertising. Those providers may process information as part of delivering their services. Their handling of data is governed by their own policies and agreements.

Data sharing

We do not sell personal information in the ordinary sense of running the service. We may share information with service providers, legal authorities when required, or other parties when necessary to enforce our rights, investigate abuse, or protect users and the platform.

Data retention

We retain information for as long as reasonably necessary to operate the service, resolve disputes, enforce agreements, maintain security, and meet legal or operational requirements. Retention periods may vary depending on the type of data and the purpose for which it was collected.

Your choices

Depending on how you use the service, you may be able to update profile details, limit what information you share, control browser cookie settings, or contact us regarding privacy-related questions. For help, use the Contact page.

Children's privacy

LankaChat is not intended for children who are below the minimum age required by applicable law to use online chat services without parental permission. If we learn that information has been collected in violation of that requirement, we may remove it.

Policy updates

We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown on this page. Continued use of LankaChat after changes take effect means you accept the updated policy.