Camera and microphone permission steps
Open the Sri Lanka Video Chat and wait for the browser permission prompt. Press Allow for both the camera and microphone so other people can see and hear you properly.
If you blocked permissions earlier, use the lock, camera, or site settings icon in your browser address bar to re-enable camera and microphone access for LankaChat, then reload the page.
On mobile, the browser may also need permission at the phone level. If the website prompt does not appear, open your phone settings, find the browser app, and make sure camera and microphone access are turned on there too before using Sri Lanka Video Chat.
Supported device and browser notes
Sri Lanka Video Chat works best on current versions of Chrome, Edge, Safari, and other modern browsers with WebRTC support. Older browsers and in-app browsers opened from social media apps can fail to expose the camera or microphone correctly.
Desktop laptops and recent Android or iPhone devices usually work well as long as no other app is already using the camera or mic. If your devices do not appear, close video meeting apps, screen recorders, or other browser tabs that may be holding those permissions.
If you are having trouble on mobile, try opening LankaChat directly in your main browser instead of inside another app. That fixes a lot of camera and microphone issues.
What to do if audio echoes
In Sri Lanka Video Chat, echo usually means your speaker output is being picked up by your microphone. The easiest fix is to use headphones or earphones instead of playing the call loudly through your phone or laptop speakers.
Lower your speaker volume, mute yourself when you are not talking, and avoid joining the same room from two nearby devices at once. Two open devices in the same space can create instant feedback.
If the echo keeps happening, leave and rejoin once, then check whether another background app is also using your microphone. In most cases, echo is a device setup issue rather than a room problem.
Network tips for mobile data users
Sri Lanka Video Chat can work on mobile data, but a stable signal matters more than peak speed. If your connection keeps shifting between strong and weak coverage, audio will usually break before video does.
Stay in one place while talking, avoid moving between Wi-Fi and mobile data during the same call, and pause downloads, streaming, or uploads running in other apps.
If the call becomes unstable, keep the audio going and reduce video expectations. Shorter calls or briefly turning the camera off can help when your data connection is under pressure.
How to report unsafe behavior
If someone is abusive, threatening, exposing explicit content, or pushing you for personal information, leave the room immediately. You do not need to stay in the call to explain yourself.
After leaving, use LankaChat's reporting path if it is available in the room or support flow. Share clear details about what happened so moderators can review the incident properly.
If something feels wrong but you are not sure whether it is severe enough, trust that reaction and exit anyway. It is better to end one uncomfortable call early than try to manage unsafe behavior live.
Why users should start in text chat before moving to video
Text chat lets you check the tone of a conversation before turning on your camera. You can see whether the other person is respectful, whether the topic is normal, and whether both sides even want the same kind of conversation.
Starting in text also reduces awkward joins because both people can agree to move into video instead of surprising each other with a sudden call.
The safest flow for many users is simple: start in a text room, get comfortable, then move to video when everyone agrees. That makes video chat feel more intentional and easier to leave if the conversation changes direction.
FAQ
Why can people hear me but not see me?
Your microphone is working, but your camera permission may be blocked or another app may already be using the camera. Recheck browser permissions, then close other apps that could be holding the device.
What should I do if the video freezes on mobile data?
Stay on one network, stop background downloads, and give audio priority over video. If the connection is weak, briefly turning the camera off can make the call more stable.
Is it better to use headphones in video chat?
Yes. Headphones reduce echo, improve clarity, and make it easier to hear other people in noisy places or group calls.
When should I leave a video call?
Leave immediately if someone becomes abusive, sexual, threatening, or keeps pushing for personal information. You can always move back to text chat if the call stops feeling safe.